Otovo ASA and InCharge Energy are attempting to consolidate the fragmented commercial behind-the-meter service market by integrating solar, battery storage, and EV charging maintenance into a single service relationship. The partnership launches in California, Arizona, Texas, and Florida, with plans to expand into additional states by the end of 2026. By combining their respective service capabilities, the companies aim to address the structural gap where commercial sites currently manage multiple, disconnected contracts for various energy assets. This move leverages Otovo’s AI-driven platform and InCharge’s national field service scale to provide a unified maintenance approach for distributed energy infrastructure.
Otovo and InCharge Integrate Maintenance Workflows
The partnership focuses on a reciprocal maintenance model where Otovo and InCharge will offer each other's preventive maintenance plans. While each company continues to operate under its own brand and maintains its own customer relationships, they will act as resellers of each other's plans in the initial launch geographies. To manage this, Otovo is deploying its Endurance™ AI platform to handle the intake, dispatch, and scheduling of work orders. This allows a job originating from either company to be logged and closed against a single site record. The companies have matched pricing on these reciprocal plans to ensure consistency. This technical integration aims to streamline how field technicians from both organizations interact with a single commercial site containing diverse energy assets.
Scaling Distributed Energy Asset Management
This collaboration leverages significant existing scale to tackle the complexities of distributed energy resource (DER) management. Otovo currently services more than 60,000 customers, while InCharge Energy’s InControl software platform supports over 40,000 EV charging assets across more than 1,060 completed infrastructure projects. In 2025, InCharge reported completing more than 24,000 support cases, achieving an 80% remote resolution rate and maintaining 99.99% uptime via its InControl platform. By combining these capabilities, the companies are positioning themselves to manage more than 100,000 energy assets collectively. This scale is intended to provide commercial customers with a single point of accountability for solar, storage, and charging equipment, potentially reducing the operational burden of managing separate vendors for every system installed on a single property.
Key Takeaways
- The partnership launches in California, Arizona, Texas, and Florida, with more states targeted by the end of 2026.
- Otovo will utilize its Endurance™ AI platform to integrate work orders, dispatch, and scheduling across both companies' service offerings.
- InCharge Energy reported a 99.99% uptime for its InControl platform and an 80% remote resolution rate for charger issues in 2025.
EnergyInsyte's Take
In our view, this partnership signals a strategic shift toward "single-pane-of-glass" management for commercial behind-the-meter assets. As commercial sites increasingly deploy heterogeneous hardware—combining solar, storage, and EVSE—the operational friction of managing disparate service contracts becomes a significant liability. By linking Otovo’s Endurance™ AI with InCharge’s field scale, these companies are testing whether software-driven orchestration can solve the fragmentation inherent in distributed energy. If successful, this model could set a new standard for how commercial property owners approach lifecycle management, moving away from vendor-specific silos toward integrated, asset-agnostic service ecosystems that prioritize uptime and operational simplicity.
Questions & Answers
How will the technical integration of work orders be managed between the two companies?
Otovo will implement its Endurance™ AI platform to manage the intake, dispatch, and scheduling of work orders. This ensures that any job originating from either Otovo or InCharge is logged and closed against a single, unified record for the specific site.
What is the geographic scope and expansion timeline for this service partnership?
The partnership is initially launching in California, Arizona, Texas, and Florida. The companies have stated they plan to expand the service into additional U.S. states by the end of 2026.
Does this partnership involve a merger of the two companies' brands?
No. Each company will continue to sell and perform services under its own respective brand. They will act as resellers of each other's preventive maintenance plans while maintaining their own individual customer relationships.
What level of service reliability does InCharge Energy bring to this partnership?
InCharge Energy utilizes its InControl software platform, which maintained 99.99% uptime and supported more than 40,000 EV charging assets. In 2025, the company resolved approximately 80% of charger issues remotely.
Source: Otovo and InCharge Energy
